ELK

FAQs

What do you charge for Shipping?

We offer a flat rate shipping fee of $10.00 AUD to all Australian addresses for all online orders.

How long will it take to receive my order?

Australia

Your order will be shipped with either StarTrack Express or Australia Post, depending on which is the most appropriate service. We allow 1-2 business days for your order to be dispatched from our warehouse, then 1-5 business days for delivery, depending on where you live.

Please note delivery times may be extended during extremely busy periods. You will be personally notified if this is the case.

How do I track my online order?


You will receive an email confirming the dispatch of your order. This email will provide a tracking number - by clicking the tracking number link provided you can track the progress of your parcel.

In-store pick up options
You can pick up your order from our ELK Retail Stores. You can select this option in the checkout procedure. Our store opening hours can be found here. You will not be charged for shipping and will be contacted when your order is ready for collection, this may take 1-2 business days. If you have any questions about your in-store pick up please don't hesitate to contact us at hello@elkthelabel.com or +61 3 9478 1800.

How do I work out my size?


Please view our size guide on the individual product pages, there you will also find specific notes for each style to help guide you on the best fit. If you would like help with a particular item please do not hesitate to contact us via email at hello@elkthelabel.com or by calling on +613 9478 1800.

 

What are the ELK retail store locations and opening hours?


To find our store locations and opening hours please click here.

I have seen an ELK item at a store but I can’t see it online at ELK?

ELK is stocked in independent boutiques worldwide, as well as our Online store and ELK Retail Store's. If you cannot find the item you are after online, please email Customer Service via hello@elkthelabel.com and we will try to find it for you. Please include a photo, description or the code of the item you are looking for along with your state and suburb.

What methods of payment does the ELK website accept?

Methods of payment accepted on the ELK website are Visa, Mastercard, AMEX, Afterpay, Paypal and ELK gift vouchers. We do not accept cash, cheque, money order or travellers cheques.

Can I place an order over the phone?

Yes, you can. Please contact us on +613 9478 1800 or email us via hello@elkthelabel.com so that we can assist you with this purchase.

 

Do all ELK online purchases come gift wrapped?

We wrap all online orders as one order - items cannot be individually gift wrapped. You can purchase additional felt pouches from the care and packaging section. Sale goods are not gift wrapped.

Can I ship orders to multiple addresses?

Unfortunately, we cannot split shipments. You will need to create multiple orders if you wish to send to multiple destinations. Can I change my online order once I have placed it? Once you have paid for your order it is processed in our system and we try to send orders on their way as quickly as possible. Completed orders cannot be altered by you online, so please contact us via email at hello@elkthelabel.com or by calling +613 9478 1800 and we will make manual changes for you to the best of our ability. Please note the ELK office is open Monday to Friday from 9:00am to 5:00pm. Changes to your order may affect the delivery times.

How do I practice sustainable product care for my ELK clothing purchase?


Energy and water used in the washing and drying of a garment represent a significant proportion of its environmental footprint. Following these sustainable garment care tips detailed below, alongside the care instructions on the label, can help reduce this impact:
Only wash your clothes when needed Spot cleaning, brushing and airing garments extend the number of wears between washes.
Fill your washing machine It takes as much energy to run a half-full load as it does to run a full load.
Wash in cold water or lower the washing temperature Most laundry detergents are just as effective at lower temperatures.
Use an environmentally friendly washing detergent Look for products that are plant-based and biodegradable.
Line dry rather than tumble dry Line drying is also gentler on your clothes, so they will last longer.
Iron only when necessary Hanging out your washing as soon as the wash cycle has finished reduces creasing. Hanging line dried garments in the bathroom while showering can also help to smooth out creases and folds through the steam created by the shower.
Repair products to extend their use Learning how to replace buttons, sew hems and darn holes are great skills for home mending. Alternatively, find a good local garment repair service. At ELK we offer a repair service for clothing, bags and jewellery – please contact us at customerservice@elkthelabel.com for more information.
Donate your clothes to an organisation that can find them a new home when no longer needed Keeping clothes in use reduces environmental impact and donating quality clothes to a charity provides support to people in need.

What is ELK jewellery made from?

We take pride in building relationships with independent makers across the globe who use traditional skills to craft our contemporary designs. Below is a brief description of the materials used to make your ELK items.
Wood jewellery Our wooden jewellery is made in the Philippines from Mango Wood or White Wood, which comes from the Mangifera species. Wood at the centre of these trees, called heartwood - can be pinkish, light or dark brown, or golden with occasional dark streaks. It is easy to work with, particularly when finishing and polishing. The mango trees lifespan for yielding the best fruit is limited so on sustainably managed farms they are replaced every 7 - 15 years with the barren tree providing farmers with extra income, making it a sustainable source for hardwood. ELK uses natural vegetable dyes to achieve the colours of our wood jewellery, and each piece is finished with a wax polish to protect its colour and surface. Each wooden piece is hand-strung onto waxed cotton or leather look cord by skilled makers, and finished with nickel-free findings.
Resin Jewellery ELK's resin jewellery is made in the Philippines by a supplier we have worked with to develop our signature resin. The resin jewellery making process involves liquid plastic which turns solid when hardener is added; it is then poured into a mould and allowed to set before popping the piece out and polishing it by hand. Each resin piece is hand-strung onto waxed cotton or leather cord by skilled makers, and finished with nickel-free findings.
Stainless Steel Jewellery Some of ELK's jewellery uses stainless steel shapes incorporated into wood or resin pieces. Stainless steel is a steel alloy and is used because it does not stain, corrode, or rust as easily as ordinary steel. Each piece is hand-strung onto waxed cotton or leather cord by skilled makers, and finished with nickel-free findings.
Ceramic Some of ELK's jewellery is made from ceramic. Jewellery-grade ceramic is called titanium carbide. Titanium carbide is scratch-proof and when it is polished and becomes shiny and silky smooth. Although this material is strong and scratch-resistant, it can chip, so it is best to store each piece in a felt pouch apart from other pieces. Each piece is hand-strung onto waxed cotton, leather cord, stainless steel chain, or grosgrain ribbon by skilled makers, and finished with nickel-free findings.
Sterling Silver Jewellery ELK's sterling silver jewellery is either hand-made or cast and hand finished. Sterling silver is an alloy of silver containing 92.5% by mass of silver and 7.5% by mass of other metals, usually copper. Fine silver is 99.9% pure and is too soft for producing functional objects; so silver is alloyed with copper for strength while preserving the beauty of the precious metal. All ELK sterling silver jewellery is made in Thailand by casting the shape in a mould which can be reused, and is then hand finished. Each piece has a rhodium plated finish which will stop the silver from tarnishing. Rhodium plating involves a finishing treatment of a thin, decorative bright chrome layer over an underlying nickel plate. This finish will give your silver jewellery a longer, brighter life. It is not permanent but if cared for will last for a long time. The seedlings range of silver jewellery sold both in our Little Collins store, Preston store and online store is handmade in Melbourne using traditional jewellery techniques and each piece has a satin finish. These pieces are not rhodium plated but will retain their lustre when kept out of sunlight, away from chemicals and cleaned regularly with a silver cleaning cloth and polish. You can read more in our TRANSPARENCY section.

I am allergic to some metals, can I wear ELK jewellery?

ELK uses either sterling silver or non-allergenic nickel free metal on all jewellery.

Where does ELK leather come from and how is it processed?


All ELK leather products are manufactured in India. The leathers we use are mainly sourced from Indian tanneries and are the by-product of the meat industry. Other supply countries include China, Egypt and Italy. We use a mix of vegetable tanned leather, semi-vegetable tanned, and chrome tanned leather depending on the application and required finish. Vegetable tanned leather is tanned using natural plant tannins and is processed without the use of chromium sulphate salts. All ELK leathers are processed without the use of chromium VI. We choose to use a natural material such as leather rather than synthetic (PU or PVC) materials, as each component of our bags at the end of their life is either biodegradable (leather hides and 100% cotton linings) or recyclable (metal components). We work with leather sourced from tanneries that are audited and rated against the Leather Working Group (LWG) standards. You can read more in our LEATHER section.

Are ELK cotton products organic?

The cotton used in our garments and leather products are currently a mix of conventional cotton and more sustainably grown and processed cotton. Our preference is to work with pure fabrics from renewable fibres that are responsibly grown and processed. We are focused on increasing our use of these fabrics over the coming years and are actively working with our makers to source materials with credible organic certification, such as Global Organic Textiles Standard (GOTS). Our research to find better, more ethical and environmentally responsible options is ongoing. As part of our summer 18/19 collection launched in July 2018, we introduced a range of certified Fairtrade garments made from 100% GOTS organic cotton, manufactured by our newest maker in India.

Where does ELK source its cashmere from?

Our cashmere is sourced from Inner Mongolia, as well as Ningxia and Xinjiang in China. We are committed to sourcing ethically and ensuring that all animals in our supply chain are treated with respect. We have developed an Animal Welfare Policy, which outlines our requirements regarding the humane treatment of animals and are working closely with our suppliers to ensure that they meet our strict ethical requirements. You can read more in our TRANSPARENCY section.

Is ELK wool non-mulesed?

We do not support the practice of mulesing and are committed to sourcing non-mulesed wool for our products. We have developed an Animal Welfare Policy, which outlines our requirements regarding the humane treatment of animals, including that all wool must be from non-mulesed sheep. Our wool is sourced globally, and to our knowledge, it does not come from sheep that have been mulesed, and we are working with closely with our suppliers to verify this and ensure that they meet our strict ethical requirements. To further support our commitments, we are also looking to source wool from Responsible Wool Standard (RWS) certified suppliers.

Where are ELK products made?

ELK is proudly designed in Melbourne, and the range covering fashion, jewellery, textiles, footwear, and accessories uses fine quality raw materials sourced from all over the world. ELK is committed to working with small manufacturers whose traditional skills and techniques guarantee authentic, high-quality production. We enjoy a close working relationship with our selected suppliers, and visit them on a regular basis to source new materials and keep up with new manufacturing techniques. We select makers who are aligned with our sustainable and ethical values.

How often do you visit your suppliers?

We visit most of our offshore suppliers at least once a year, with our key suppliers in China and India visited two to three times a year. This allows us to source new materials and keep up with new manufacturing techniques, as well as work with them to identify and implement better social and environmental practices where we identify opportunities.

What are you doing to ensure that the people who make ELK clothes are being paid a living wage and provided with safe working conditions?

We are committed to ensuring that all ELK products are produced using responsible materials and processes, in a safe working environment, with all workers paid a fair wage and treated with dignity and respect. We actively seek out suppliers that share these values and operate with honesty and integrity. Our focus is on supply chain transparency and positive practices, and we are working with our suppliers to map our supply chain all the way back to farm and implement better social and environmental practices where we identify opportunities. New suppliers are assessed for appropriate labour practices, workers’ rights, workplace safety, environmental practices and business ethics prior to any production commencing. We continue to visit most of our offshore suppliers at least once a year, with our key suppliers in China and India visited two to three times a year. All significant suppliers must agree to and sign our Supplier Code of Conduct and undergo periodic independent social compliance audits to ensure our strict standards are being met. We are commencing a project to benchmark a living wage in our supplier regions, and work with our suppliers to close any wage gaps that exist. We consider a living wage to be a wage that is earned in a standard working week of not more than 48 hours, that meets the basic costs of living for a family and allows a small amount for discretionary spending and saving. To learn more please go to our TRANSPARENCY section here.

 

How do you ensure that ELK products are safe for people and the environment?

ELK has developed a Restricted Substances List, detailing the chemicals that must not be used intentionally in the manufacture of ELK materials and products, and that must not be present in the finished item at concentrations above the specified limit. It is based on the Zero Discharge of Hazardous Chemicals (ZDHC) Manufacturing Restricted Substances List (MRSL) and relevant Australian and international safety standards. The list includes banned azo dyes, skin sensitizing dyes, perfluorinated compounds (PFCs), formaldehyde, organotin compounds, phthalates, chlorinated organic carriers, organic solvents, flame retardants, and heavy metals (chromium VI, lead, mercury, nickel and cadmium). We recognise that this is just one step towards ensuring no hazardous chemicals are used in our supply chain and we will be working closely with our suppliers to ensure that our products meet these strict standards. Learn more about our environmental values and Makers practices here.

Is ELK Fairtrade?

Our business is not certified Fairtrade, but we do support the principles of fair trade as outlined by the World Fair Trade Organization (WFTO), which call for transparency and accountability, payment of a fair price, ensuring no child labour and forced labour are used and upholding good working conditions. These principles are incorporated into our Supplier Code of Conduct and related policies. As part of our summer 18/19 collection launched in 2018, we introduced a range of certified Fairtrade organic garments manufactured by our newest maker in India. Does ELK manufacture in India? Yes, the regions that we manufacture in are Delhi, Agra, Chennai and Kolkata. All ELK leather products are manufactured in India, and as part of our summer 18/19 collection launched in July 2018, we introduced a range of certified Fairtrade and 100% GOTS certified organic garments which are also manufactured in India. To learn more please go to our TRANSPARENCY section here.